Shipping and delivery information

Welcome to our Shipping & Delivery Information page. Below is everything you need to know about our shipping processes and policies.

We offer nationwide courier delivery for all small and lightweight items, such as nails, hammers, light bulbs, and other small tools or hardware items.

Features:

  • Secure Packaging: All items are securely packaged to ensure safe arrival.
  • Automated Shipping Cost Calculation: Costs are automatically calculated at checkout based on location and weight.
  • Reliable Courier Partners: We work with trusted courier services to ensure prompt and secure delivery.
  • Delivery Timeframe: Typically delivered within 3-5 business days nationwide.
  • Tracking Available: You will receive tracking information via email upon dispatch.

For large, heavy, or oversized products such as cement bags, water tanks, bricks, and timber, we offer the following options:

A. Local Pickup

  • Payment: Pay online for the entire order.
  • Visit Our Store: Collect your bulky items from our store in Burgersfort.
  • Immediate Access: Receive your products instantly without delivery delays.
  • No Additional Costs: Local pickup is free of charge.
  • How to Arrange: Select “Local Pickup” during checkout and schedule a convenient collection time.

B. Request a Quote

Tailored Delivery Quotes: Receive a customized delivery quote based on your location, order size, and weight.

How It Works:

  1. Place Your Order: Add bulky items to your cart.
  2. Select “Request a Quote” at checkout.
  3. Quote Calculation: Our team will provide a quote within 24-48 hours.
  4. Quote Approval: Approve the quote to proceed with payment.
  5. Delivery Scheduling: Once approved, delivery is typically arranged within 5-7 business days.
  6. Secure Payment: Payment is processed once you approve the quote.

If your order contains both small and bulky items, choose from the following options at checkout:

A. Local Pickup:

  • Payment: Pay online for the entire order.
  • Collection: Pick up all items from our Burgersfort store.
  • No Delivery Fees.
  • How to Arrange: Select “Local Pickup” during checkout and schedule a convenient collection time.

B. Request a Quote:

Tailored Delivery Quotes: Receive a customized delivery quote based on your location, order size, and weight.

How It Works:

  1. Place Your Order: Add both courier-friendly and bulky items to your cart.
  2. Select “Request a Quote” at checkout.
  3. Quote Calculation: Our team will provide a full quote for your order within 24-48 hours.
  4. Quote Approval: Approve the quote to proceed with payment.
  5. Delivery Scheduling: We arrange a convenient delivery time once the quote is approved.
  6. Secure Payment: Payment is processed upon quote approval.

For Courier-Friendly Items:

  1. Add to Cart: Select small or lightweight products.
  2. Proceed to Checkout: Enter your shipping details.
  3. Automatic Shipping Calculation: Costs are calculated based on location and weight.
  4. Payment & Confirmation: Secure online payment.
  5. Delivery: Items will arrive within 3-5 business days.

For Bulky Items:

  1. Add to Cart: Select bulky items.
  2. Choose Delivery Option:
    • Local Pickup: Pay online and collect in-store.
    • Request a Quote: Wait for a custom delivery quote.
  3. Finalize Payment: Approve the quote and complete the payment.
  4. Delivery Scheduling: Arrange a suitable delivery time.

For Mixed Orders:

  1. Add to Cart: Select both courier-friendly and bulky items.
  2. Choose Delivery Option:
    • Local Pickup: Pay online and collect in-store.
    • Request a Quote: Wait for a custom delivery quote.
  3. Finalize Payment: Approve the quote and complete the payment.
  4. Delivery Scheduling: Arrange a suitable delivery time

Q1: How long does courier delivery take?

A: 3-5 business days nationwide.

Q2: Can I track my courier shipment?

A: Yes, tracking details will be emailed after dispatch.

Q3: What areas do you cover for bulky item deliveries?

A: Primarily Burgersfort and surrounding regions. For national delivery availability, please request a quote.

Q4: How long does it take to receive a delivery quote for bulky items?

A: 24-48 hours after placing your order.

Q5: Can I change my delivery method after placing an order?

A: Yes, contact customer service as soon as possible.

Q6: What payment methods do you accept?

A: Major credit cards, debit cards, and online payment methods. Payment for “Request a Quote” deliveries is processed upon approval.

Q7: What if my delivery is delayed?

A: Contact customer service for assistance.

Q8: Can I return or exchange bulky items?

A: Yes, please refer to our Return Policy for details.

A. Handling Returns for Bulky Items

  • Return Process: Contact our customer service team for assistance.
  • Return Shipping: Customers are responsible for return shipping costs.
  • Condition Requirements: Items must be unused and in their original packaging to qualify for a return or exchange.

B. Bulk Order Discounts and Special Arrangements

  • Discounts: Available for large purchases—contact our sales team for details.
  • Special Arrangements: For exceptionally large orders, reach out to our customer service team to discuss special delivery arrangements.

C. Contact Information for Shipping Inquiries

Thank you for choosing our store! We are committed to providing reliable and efficient shipping services.